Last updated: 16 December 2025
This Privacy Policy explains how games-access.com (“we”, “our”, “us”) collects, uses, stores and protects personal data when you use our website and services.
We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the GDPR (EU) and relevant US privacy regulations.
1. Data Controller
The controller of your personal data is:
X-GAMES Marcin Drożdż
Poland
Email: help.gamesaccess@gmail.com
2. Scope of This Policy
This Privacy Policy applies to:
- Users browsing the website games-access.com
- Customers purchasing digital access products
- Users subscribing to newsletters
- Users contacting support
It applies regardless of whether you create an account or make a purchase as a guest.
3. Personal Data We Collect
We may collect the following categories of personal data:
a) Data provided directly by you
- Email address
- Order and transaction details
- Account login data (if an account is created)
- Messages sent via contact forms or email
b) Data collected automatically
- IP address
- Device and browser information
- Cookies and similar technologies
- Website usage data (pages visited, time spent, interactions)
c) Payment data
We do not store full payment details. Payments are processed by third-party payment providers.
4. Purpose of Data Processing
Your personal data is processed for the following purposes:
- Order processing and delivery of digital access
- Customer support and communication
- Account management
- Fraud prevention and security
- Website analytics and performance optimization
- Marketing and newsletter communication (if consent is given)
- Legal and accounting obligations
5. Legal Basis for Processing (GDPR)
We process personal data based on:
- Performance of a contract (order fulfillment)
- Legal obligations
- Legitimate interests (security, analytics, service improvement)
- User consent (newsletter, cookies, marketing)
6. Digital Products and Account Access
Our store provides access to shared digital accounts, not ownership of games, licenses or digital keys.
Personal data related to orders is processed solely for access delivery, verification and support purposes.
7. Newsletter and Marketing Communication
If you subscribe to our newsletter, your email address will be used to send:
- Promotional offers
- Updates about products and services
We use Mailmunch as our email marketing provider.
You can unsubscribe at any time via the link included in every email.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to ensure proper website functionality, analytics and marketing.
Cookie management
We use Cookiebot.com to manage cookie consent in compliance with GDPR and other regulations.
Tools we use:
- Google Analytics – website traffic and behavior analysis
- Google Search Console – technical performance monitoring
- Meta / Facebook Pixel – marketing and advertising optimization
You can manage or withdraw your cookie consent at any time via the Cookiebot banner.
9. Payment Providers (Third Parties)
Payments are processed by trusted external providers, including:
- Stripe
- Paysafecard
- Revolut
- Bank transfer
These providers process payment data in accordance with their own privacy policies. We do not store sensitive payment details.
10. Data Sharing
We may share personal data only with:
- Payment processors
- Email marketing providers (Mailchimp)
- Analytics and marketing tools
- Legal or regulatory authorities when required by law
We never sell personal data to third parties.
11. International Data Transfers
As we operate in EU and USA markets, some data may be processed outside the EU.
In such cases, we ensure appropriate safeguards, including standard contractual clauses where applicable.
12. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill contractual obligations
- Meet legal requirements
- Resolve disputes
- Maintain security and records
13. User Rights (GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at: help.gamesaccess@gmail.com
14. Security Measures
We apply appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes will be published on this page with an updated date.
16. Contact
If you have any questions regarding this Privacy Policy or data protection, contact us at: